Terms & Conditions
We provide advice on how to put a wetsuit on for the first time. Please STOP and READ these instructions at the bottom of this page BEFORE you try the wetsuit as these are delicate products that must be handled gently to avoid damage. Please note that it is important that you provide your accurate size and weight. We will try to advise you by e-mail if we consider you require a different size. If you are not used to triathlon wetsuits you may find them initially uncomfortably tight. However they do give once in the water.
If you decide that your wetsuit is not the right size for you then you must CALL US before deciding whether to return the wetsuit please call must first on 0207 183 5116 and speak to us or leave a message. We ask you if you have watched the video "How to put your swim wetsuit on" If you still consider the wetsuit is the wrong size then we ask you to confirm your echange request by email us at email@example.com. If we agree that the size needs changing please use the ONLINE returns process within your completed online order. There is a Blue Returns button. Return your wetsuit to the RETURNS address, we will then exchange the wetsuit. We advise oredering your wetsuit some 10 days before it is required. If you return your wetsuit and require it being returned in the same week, we will require £10 for the PRIORITY delivery.
Take your time at least 15-20 minutes the first time. Don't try it on for the first time just before your race – there is a high chance you may damage it if you are hurrying.
TOP TIPS for putting a wetsuit on!
A wetsuit should be put on when you are dry. Nails should be cut & not sharp. Remove watches or Jewellery. Use plastic bags or a sock over the feet, and hands to help when putting it on. Avoid nail contact with the outer surface - use finger tips! Pull legs on first as far as you can [the bottom of the wetsuit should be well up your calf]; then pull on the upper body of the suit. Triathlon specific wetsuits are fragile race equipment and require careful use. The suits are made to put on slowly, wearing socks, and taking enough time to get the suit on correctly. Take care not to "nick " or snag the surface of the suit with your fingernails. Race wetsuits are made to take off quickly when done correctly. Use a lubricant (e.g. Bodyglide but NEVER Vaseline as this destroys the neoprene.
Wetsuits are shipped the day following the receipt of order and the delivery time in the UK is 3-4 working days. All hire suits are new, when sent out have been checked for damage, prior to packing, and are therefore in perfect condition when they leave us. We do not hire out damaged wetsuits. The packing & Postage charge covers the cost of Picking, packing & Postage and insurance. Postage requires someone to sign for the package, so we recommend that you specify your place of work unless someone is always at home. We cannot be responsible if you order last minute and there is no-one present to sign for the wetsuit , and cannot refund if you fail to collect the wetsuit before your event. You will receive an e-mail advice the day the wetsuit leaves us, the wetsuit will normally arrive the following day. If there is no-one to sign a card will be left. It is your responsibility to contact the number on the card within 48 hours and advise when you will be available to receive the wetsuit. If you do not arrange to collect or the courier is unable to deliver and the wetsuit is returned to us, no refund can be given in these circumstances. We also reserve the right to charge for any return costs the courier may charge us.
Purchasing a Rented Wetsuit [TRY BEFORE YOU BUY]
Many who hire a wetsuit do so with the intention of keeping it. They regard this hire as the ultimate "TRY BEFORE YOU BUY". The wetsuit will still be available at a discount to the retail price. We will deduct the rental fee [excluding any packing and delivery charges] from the discounted retail price of the wetsuit – so you don't pay twice and it is a great way to TRY before you BUY.
We ask for your height and weight when ordering your wetsuit. We do this because selecting the right size wetsuit is not straightforward. The sizing charts are different to interpret and some brands are too big others too small. With our experience we can help ensure that the wetsuit fits first time. If you think the wetsuit doesn’t fit, please ensure you have viewed the video “Putting on a wetsuit” , call us and if it’s wrong we will happily exchange the size for you.
“Putting On a Wetsuit” video
We recommend viewing of this video BEFORE you put your wetsuit on for the first time. It has some great tips and will ensure you don’t damage the wetsuit.
Please contact us BEFORE you return the wetsuit, watch the video above. If we agree the wetsuit is the wrong size we will happily replace with the right fitting wetsuit.
If the wetsuit is faulty please contact us immediately for a replacement stating the issue and we will replace immediately.
Season Wetsuit Hire
All Full Season hired wetsuits must be returned by 1 October. If you have entered an event that finishes after this date please contact us before hiring your wetsuit and we can extend until after your event for a small charge. [£15 for most wetsuits; wetsuits with a RRP > £250 charge is £ 25; wetsuits with an RRP > 400 £40]
Wetsuits returned damaged or requiring cleaning.
Any damage however minor will reduce the value of a second hand wetsuit. We reserve the right to charge you for cleaning (£15), repair (£20 per nick) [for wetsuits with a RRP > £250 the charges will be £25; for wetsuits with a RRP > £400 the charges will be £40]. We will contact you before making any charge. If you notice any tears or rips please call us and we can discuss what the charges might be and discuss a balance price to purchase the wetsuit which may work out cheaper.
It is imperative that you receive a receipt for the return of your wetsuit. This is your proof of receipt by us. Should your wetsuit go missing and you do not have a proof of receipt you will be liable to pay for the wetsuit. You must retain this receipt for 12 months as we reconcile our missing wetsuits after the end of the season.
Quick Wetsuit Event Hire
To make booking a wetsuit easy we have a Quick book solution that is designed to be quick. Based upon your height and weight we will select a wetsuit freom our range [2XU, Blue Seventy, Mako or MyWetsuit]. The basic hire is for a two week event hire. You can add on extra weeks either before or after your event.
Event Hire Two week / Four Week Wetsuit Hire
If you know what wetsuit brand you prefer to hire we offer a choice from Zone 3, Huub, 2XU Blue Seventy and in 2016 we are introducing Orca.
Some of you quite sensibly prefer to have the wetsuit several weeks before your event in order to get used to the wetsuit and practise in it.
The suit is your responsibility. All hired wetsuits must be returned us by the Tuesday following the weekend of hire in a good & clean condition. A deposit will normally be taken, however if you decide to keep the wetsuit for a further week [or forget to return it to us by the Tuesday] we will charge an additional £25 [for wetsuits with a RRP > £250 the charges will be £40; for wetsuits with a RRP > £400 the charges will be £50]. per week [or part of a week] until the wetsuit has been returned.
Event Wet Suit Hire
We will be attending a small number of events during 2016. A list can be found on the web site. there will be no delivery charge if we attend your event. The wetsuit is your responsibility. All hired wetsuits must be posted back to us after the event in clean and undamaged condition [We cannot accept wetsuits returned on the day of an event]. It you choose to return on the day it imperative that you receive a receipt for the return of your wetsuit. This is your proof of receipt. Should your wetsuit go missing and you do not have a proof of receipt you will be liable to pay for the wetsuit. You must retain this wetsuit for 12 months as we reconcile our missing wetsuits at the end of the season. Also we cannot check for any damage at an event but will check for damage at our warehouse, which can be several weeks after an event. We will contact you if there has been any damage.
It is possible to cancel a hire at any time until it has been shipped. If an order is cancelled there will be a £20 admin fee. If you try to cancel a wetsuit by rejecting the delivery, please be aware that this will incur a heavy penalty from the courier company that will be deducted from your deposit or if we dont have a deposit, will be payable by you.
Wetsuit unable to be delivered.
We recommend you provide a mobile number, you will receive a text message when the wetsuit has been collected and a text on the morning of delivery giving the expected time of delivery. If you are not in we cannot accept a cancellation at this point, you will need to contact the courier to arrange re-delivery or collection. You should not refuse the delivery in any circumstance. The reason for this is that it is ncheaper to return the wetsuit yourself than courier company will charge for non delivery. The courier charges will be re-charged to you.
If you enter an incomplete address we will be unable to refund you if the wetsuit is shipped but cant be delivered. If we incurr an additional charge from the courier you will be liable for that charge. You can correct an incorrect address within your account but you need to ensure we know about that change by confirming in an e-mail at least FIVE days before the new delivery address you have requested.
Change of Address
Any change of address needs to be changed by yourself online AND advise us by e-mail at least 5 working days days before the requested despatch date, to ensure we ship to the correct address. We are unable to accept change requests by e-mail alone. If the change is not received in time we will be unable to refund a wetsuit shipped to an incorrect address. Further if the courier returns the wetsuit to us undelivered there will be a charge from the courier company that will be charged back to you. If the wetsuit is delivered to the original address you are responsible for the cost of recovering the wetsuit and returning it to us at the end of the hire period.
Keeping Your Wetsuit
If you wish to keep your wetsuit at the end of the hire period CALL US TO ENSURE we have your card details to charge the balance and follow up with an e-mail. If we do not charge your card and you have not sent us an e-mail we will charge you for a late wetsuit.
If you wish to return the wetsuit to us but have any difficulty in doing so within the timescales please contact us promptly via email or telephone. Otherwise WE WILL CHARGE FOR EACH WEEK THE WETSUIT REMAINS UNRETURNED.
After four weeks of late charges we will assume you wish to purchase the wetsuit and charge your payment card with the balancing charge of the full retail price less the original hire charge, EXCLUDING ANY LATE CHARGES OR OTHER FEES.
If we have to chase you for the balance to be paid, we will charge £10 for each e-mail.
Please ensure that you save firstname.lastname@example.org and email@example.com as an Outlook contact to ensure that any important e-mails do not end up in Spam. Similarly to avoid any e-mails you send being received in our spam please follow up any important e-mails with a telephone call. We cannot be responsible for e-mails that we do not receive in our Inbox.
Terms updated 2nd March 2014